Privacy Policy

Last updated: 10/Oct/2023


Madhya Pradesh Government offers the CMHelpline Citizen App as a free service, and we are committed to safeguarding your privacy and personal information.

This Privacy Policy explains how we collect, use, and disclose your personal information when you use our service. By using our service, you agree to the terms outlined in this policy.

Information Collection and Use

To enhance your experience while using our service, we may ask for certain personally identifiable information. We will only use this information as described in this privacy policy.

We may collect personal information that you provide directly to us, as well as automatically collected information through your use of our services. This may include but is not limited to:

  • Contact information (e.g., name, email address)
  • Photo/Image (e.g., Document image)
  • Demographic information (e.g., age, gender)
  • User-generated content (e.g., comments, reviews)
  • Usage data (e.g., IP address, browser type, device information)
  • Cookies and tracking technologies

We may use the information we collect for various purposes, including but not limited to:

  • Communicating with you
  • Analyzing and monitoring usage patterns

We use the information collected for various purposes, including improving our services, providing customer support, and ensuring the security of your data. We will not share your information with third parties except as described in this Privacy Policy.

Log Data

When you use our service, we collect data and information (via third-party products) in case of app errors. This Log Data may include details such as your device's IP address, device name, operating system version, app configuration, usage timestamps, and other statistics.


Our service does not explicitly use cookies. However, third-party code and libraries within the app may use cookies to improve their services. You can choose to accept or decline these cookies. Keep in mind that refusing our cookies may limit your access to certain parts of the service.

Service Providers

We may engage third-party companies and individuals for various reasons, such as facilitating our service, providing services on our behalf, or analyzing service usage. These third parties may access your Personal Information solely to perform their assigned tasks and are not authorized to disclose or use this information for any other purpose.


While we strive to protect your Personal Information using commercially acceptable security measures, please be aware that no method of transmission over the internet or electronic storage can guarantee 100% security and reliability.

Links to Other Sites

Our service may include links to external websites. These sites are not operated by us, and we encourage you to review their Privacy Policies. We have no control over the content, privacy practices, or policies of third-party websites or services.

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete it from our servers. Parents or guardians who believe their child has provided personal information should contact us to take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy periodically, and any changes will be effective immediately upon posting on this page. We encourage you to review this page regularly for updates.

Contact Us

If you have questions or suggestions regarding our Privacy Policy, please don't hesitate to contact us at

End-User License Agreement (EULA) of CM Helpline Citizen App

This End-User License Agreement ("EULA") is a legal contract between you and Madhya Pradesh Government.

This EULA governs the installation and usage of our CM Helpline Citizen App software ("Software") directly from Madhya Pradesh Government or through a Madhya Pradesh Government authorized reseller or distributor (a "Reseller").

Please read this EULA carefully before completing the installation process and using the CM Helpline Citizen App software. It grants a license to use the software and contains important warranty and liability information.

By clicking "accept" or installing and/or using the CM Helpline Citizen App software, you confirm your acceptance of the Software and agree to abide by the terms of this EULA.

If you are acting on behalf of a company or another legal entity, you represent that you have the authority to bind that entity and its affiliates to these terms. If you lack such authority or disagree with the terms, refrain from installing or using the Software and do not accept this EULA.

License Grant

Madhya Pradesh Government grants you a personal, non-transferable, non-exclusive license to use the CM Helpline Citizen App software on devices under your control, such as PCs, laptops, mobile devices, or tablets. Ensure that your device meets the minimum requirements for the software.

You are not permitted to:

  • Edit, alter, modify, adapt, translate, or otherwise change the Software or any part of it.
  • Reproduce, copy, distribute, resell, or use the Software for commercial purposes.
  • Allow any third party to use the Software on behalf of or for the benefit of any third party.
  • Use the Software in any way that breaches applicable local, national, or international laws.
  • Use the Software in any manner that Madhya Pradesh Government considers a breach of this EULA.

Intellectual Property and Ownership

Madhya Pradesh Government retains ownership of the Software and all intellectual property rights associated with it, including any modifications. The Software's copyright and intellectual property rights belong to Madhya Pradesh Government.

Madhya Pradesh Government reserves the right to license the Software to third parties.


This EULA is effective from your initial use of the Software and remains in force until terminated. You may terminate it at any time with written notice to Madhya Pradesh Government. The EULA will also terminate immediately if you fail to comply with its terms. Upon termination, your licenses to use the Software cease, and you must cease using the Software.

Governing Law

This EULA, including any disputes arising from it, shall be governed by and construed in accordance with the laws of Government of Madhya Pradesh.

Changes to This EULA

We reserve the right to update this EULA periodically. You should review it regularly for any changes. Any revisions will be effective immediately upon posting.

These revisions should provide you with clear and comprehensive Privacy Policy and EULA documents. If you need any further adjustments or have additional questions, please feel free to ask.